Technical Support
24/7 Fault and Application Support.
24/7 technical support for fault, application and coating quality issues on your powder coating and powder enamel lines.
We're Here So Production Never Stops.
The STRONG3000 technical support team works by phone, remote connection and, when needed, on site to quickly resolve application, control unit, automation and coating quality issues you may encounter on your powder coating and powder enamel lines. Our goal is to minimize downtime and get your line back to efficient production as fast as possible.
In electrostatic powder coating, we analyze the root cause of issues such as film thickness, adhesion, orange peel, pinholes or color inconsistency together with you, and help you find the right settings for gun, injector, powder hopper and oven parameters.
How Do We Help?
- Application issues: Fixing coating defects such as film thickness, adhesion, orange peel, craters and pinholes.
- Control unit & gun: kV/µA settings, error codes and parameter optimization on Smart, Elite, Elite Plus and OWL equipment.
- Automation & PLC: Faults related to reciprocator, robot and conveyor synchronization.
- Powder management: Feeding problems in injectors, powder hoppers, fluidized beds and recovery systems.
- Oven & curing: Quality problems caused by curing temperature and time.
How Does It Work?
Report the problem and equipment model by phone, email or the support form.
Our engineer connects remotely or guides you to identify the root cause.
We resolve the problem through parameter adjustment, part replacement or on-site intervention, and verify the result.
We share maintenance and operating recommendations to prevent recurrence.
Frequently Asked Questions
How do I reach technical support?
You can reach us 24/7 by phone, email or the Support Request form. For urgent cases, we recommend calling.
Is remote intervention possible?
Yes. With a secure remote connection to the control unit and PLC, we resolve many issues without a site visit.
Which equipment do you support?
All STRONG3000 products, including Smart AI, Smart, Elite, Elite Plus, OWL guns, injectors, powder hoppers, booths, ovens and automation systems.
Can you fix orange peel or pinhole problems?
Yes. We analyze the root cause of such coating defects (pretreatment, film thickness, curing, contamination) and provide a solution.
Reach Us Directly.
Don’t wait with your question; write or call us the way that suits you best and the right team will get back to you quickly.
In Pictures.
How Can We Help You?
Send us your equipment model and request; our team will get back to you quickly.